ActiveChat.ai

ActiveChat.ai
Description	Lead Capture and Support Chatbot
Platform	ActiveChat.ai
Workflow	Intents
Schedule	Persistent on Website and Facebook

This chatbot captures emails for sales and provides support to customers. People can select pre-defined options or ask questions and the chatbot uses Natural Language Processing to surface relevant answers. It works on both our website and Facebook page. We can live chat with users on the website, or they can leave a question if the bot isn't able to answer it and we can respond to their message when we return.

Sales

It can lead them down a free trial or demo path, while explaining features, and capturing email addresses from otherwise missed opportunities.

Support

This chatbot can answer existing customer's questions about how to use the product and surface relevant documentation. For example, asking "how do I install the extension" will surface this article.